Shipment is always free.
Orders are processed by our warehouse within 1–2 working days of the date on which they are received by our system.
Your order will be prepared at our warehouse within 1-2 working days and delivered to the courier. The specified shipping times are 1-2 working days for Italy and 3-4 working days for European Union countries; this applies from the point at which the order is handed over to the courier. The above times may vary depending on the type of product sold and its characteristics. Please bear in mind that on-time delivery may be affected by external factors such as postal delays, logistical problems, adverse weather conditions, and the inability to access the address provided.
We would like to remind you that shipping and delivery does not take place at weekends or on national holidays.
We suggest that you choose an address where someone can collect the delivery. If you prefer to have your order delivered to your office or a concierge desk, please also indicate the name of the relevant contact person.
If you are not in at the time of delivery, the courier will leave an attempted delivery card detailing how you can collect your goods, or will attempt delivery on two further occasions.
We always advise you to monitor the status of the shipment using the tracking code provided to you via email when the parcel is dispatched. You can check the status of your order at any time!
Please note that it is not possible to change the delivery address once the order has been shipped.
When the products are delivered, we always recommend that you check:
that the number of packages is the same as indicated in the transport document.
that the packaging is intact and is not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).
If items are missing, always write Customer Care with a brief description specifying the items in question.
What do I do if I haven't received my parcel?
Our couriers do their best to ensure that you receive your order on time and above all in one piece. Despite this care, however, there may occasionally be exceptions.
If the tracking number indicates a problem with the delivery of your parcel related to the shipping address, you can contact the courier directly for further information.
If, however, the courier requires something from us (as the sender), please contact our Customer Care within and no later than 14 days after the parcel is shipped.